*Dr Caswell is a Commonwealth Certified Yellow Fever Vaccination centre
# Dr Caswell is a CASA certified D.A.M.E  Please ensure that you inform clinic which pilot license you hold and that you have loaded your medical onto the MRS system.

Our Appointment Booking System

• Dr Caswell’s clinic days are very popular and Eyra Clinics fill up fast;
• As a courtesy, a pre-booked appointment is made following your visit with Dr Caswell;
• An appointment card is sent in advance to notify you of this courtesy appointment/review appointment or cosmetic treatment;
• If the appointment time is not convenient for you, please contact Eyra Medical and Skin Clinic on (02) 67521333 or Health HQ on (07) 5526 4444 to reschedule;
• We understand people lead busy lives, so closer to your appointment time, a staff member will contact you as a friendly reminder to check that your appointment time is still convenient for you, this is usually by text message, if the message goes unconfirmed then staff will phone you. Please respond to these reminders.
• It is important that you have a number that we can leave a secure message, to protect your privacy;
• If you have not provided us with a convenient number, please do so.
• Failure to confirm your appointment: we will presume you no longer require it and will be reassigned.
As is the nature of the work we do sometimes appointments need to be moved to accommodation urgent pathology. Please do not take offence to this, one day we may move someone to save your life.
• Archiving: If a patient fails to attend two recall appointments not annual recalls and does nt respond to the clinic, we will move to archive your chart, as we will presume you have take your care elsewhere. Please be sure to communicate with the clinic you attend, due to waiting lists it may be some time before we can accommodate you.

Cancellation Policy

• Cancellation within a 48 period of your planned cosmetic treatment will incur 50% cost of your planned treatment.
• Cancellation of a consultation appointment within 48 hours of your appointment will incur a $120 consultation charge.

It is with regret that we have implemented a cancellation policy, however if you cancel your appointment without good notice it does not allow our staff to ensure someone on the waiting list can take your allotted time, particularly those procedures that require some downtime. Our booking staffs are there to help you plan your procedures, so please keep them up to date and informed if any changes occur to your schedule.

www.eyramedical.com.au